Refund policy
Return & Refund Policy
At GharGlow, customer satisfaction matters to us. If you receive a damaged, defective, or incorrect product, please contact us so we can help resolve the issue.
1. Return Eligibility
- Return requests must be submitted within 7 days of delivery.
- Products should be unused and in their original condition and packaging, except where the product is damaged, defective, or incorrect.
Returns are subject to verification and approval.
2. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Provide your order number and clear photographs or video showing the issue.
- After verification, we will provide an appropriate resolution, such as a replacement or refund, as applicable.
GharGlow will cover applicable return shipping costs for approved claims where required by law.
3. Change-of-Mind Returns
Eligible change-of-mind return requests may be accepted within 7 days of delivery, subject to product condition and applicable law. Return shipping costs for change-of-mind returns will be borne by the customer, where legally permitted.
4. Refund Processing
- Refunds are processed after the returned product or claim has been reviewed and approved.
- Approved refunds will generally be initiated to the original payment method, where possible.
- Please allow 5–7 business days for processing after approval.
Bank or payment provider processing times may vary.
5. Order Cancellation
Cancellation requests can be made before the order is dispatched. Once dispatched, cancellation may no longer be possible, subject to applicable consumer rights.
6. Contact Us
For return, replacement, or refund assistance:
Email: Gharglow@gmail.com
Phone: +91 7680944585
Nothing in this policy limits any rights or remedies available to consumers under applicable Indian consumer protection laws.